hbajhe places player wellbeing above everything else. Our responsible gaming framework is built into every layer of the platform — from registration through daily play.
All players must be 18 years or older to register and play. hbajhe conducts identity checks using NID documents to verify age at account creation and withdrawal.
Need a pause? Use our time-out feature to temporarily suspend your account for 24 hours, 7 days, or 30 days — no questions asked, activated instantly.
Set daily, weekly, or monthly deposit caps in BDT to stay within your personal budget. Limits take effect immediately and can only be lowered, not raised, within 7 days.
Players who feel gambling is becoming harmful can request a self-exclusion period of 6 months, 1 year, or permanently — fully blocking access to your hbajhe account.
Our support team is available around the clock to help with responsible gaming requests — from setting limits to processing self-exclusion, all handled in English.
Our Commitment to Safe Play
hbajhe's promise: Gambling should always be fun, voluntary, and within your means. If it ever stops feeling that way, we are here to help you step back — immediately and without judgment.
hbajhe operates as Bangladesh's trusted online casino and cricket betting platform, and with that comes a responsibility we take seriously. Responsible gaming is not simply a legal checkbox for us — it is a core value embedded in how we design our products, train our support staff, and communicate with players across Dhaka, Chittagong, Sylhet, Khulna, and beyond.
We recognise that for a small number of players, gambling can shift from an entertaining pastime into a problematic habit. Problem gambling can affect anyone, regardless of income, education, or gaming experience. The signs are not always obvious, and denial is common. That is why hbajhe builds proactive safeguards into the platform rather than relying solely on players to self-identify and seek help.
Our responsible gaming programme covers five main areas: age restriction, deposit and spending limits, time-out and cool-off features, self-exclusion, and access to professional support resources. Each of these tools is available to every registered player at no cost and can be activated at any time by contacting our support team at [email protected] or through your account settings.
hbajhe also trains its customer support agents to recognise behavioural patterns that may indicate a player is struggling — such as frequent large deposits late at night, repeated requests to reverse withdrawal cancellations, or distressed language in support chats. When these signals appear, our team is empowered to proactively offer responsible gaming tools to the player concerned.
Age Restriction & Verification
Strictly 18+ only. It is illegal for anyone under the age of 18 to open an account or gamble on hbajhe. We enforce this requirement rigorously and will close any account found to belong to a minor, returning any remaining balance to the payment method used to deposit.
Age verification at hbajhe is a mandatory part of the account registration and withdrawal process. When you create an account, you confirm that you are 18 years of age or older. Before your first withdrawal is processed, our KYC team will request a copy of a valid government-issued identification document — typically your National Identity Card (NID), passport, or driving licence.
Documents are reviewed by trained verification agents, typically within 24 hours of submission. During this period, you may continue to play, but withdrawals are held until verification is complete. If your documents cannot confirm your age as 18 or older, your account will be suspended and any deposits made will be refunded.
hbajhe also takes steps to prevent underage access at the account level — for example, by flagging accounts where the registered date of birth suggests the player was under 18 at the time of a significant transaction, and triggering a manual review.
Parents and guardians: If you believe a minor in your household has accessed hbajhe, please contact us immediately at [email protected]. We will investigate and close the account, and we recommend using parental controls or internet filtering software to prevent access to gambling websites.
Self-Exclusion Tools
Self-exclusion is the most powerful responsible gaming tool available at hbajhe. When you request a self-exclusion, your account is fully suspended — you cannot log in, place bets, deposit funds, or receive promotional communications for the duration of the exclusion period. Your account balance at the time of exclusion will be returned to your registered bKash, Nagad, or Rocket wallet.
hbajhe offers the following self-exclusion periods:
- 6-month exclusion: A half-year break, suitable for players who feel they need a significant cooling-off period. Your account can be reactivated after 6 months have elapsed, subject to a cooling-off review.
- 1-year exclusion: A full year of restricted access. Reactivation requires a formal request and a 7-day reflection period after the exclusion has expired.
- Permanent exclusion: Lifelong closure of your hbajhe account. This option is irreversible. We will delete your personal data according to our legal retention obligations and will not accept a new registration from the same individual.
To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period. Your request will be processed within 24 hours, and you will receive a confirmation email once the exclusion is active. You may also initiate the process directly through your account settings under the "Responsible Gaming" tab.
Important: During any self-exclusion period, hbajhe will not send you any promotional emails, bonus offers, or re-engagement communications. If you receive marketing material after your exclusion is activated, please notify us immediately so we can rectify the issue.
Deposit & Spending Limits
One of the most effective ways to stay in control of your gambling is to set strict financial boundaries before you start playing. hbajhe allows every registered player to define personal deposit limits across three timeframes, all denominated in Bangladeshi Taka (BDT / ৳):
- Daily deposit limit: The maximum total amount you can deposit to your hbajhe account within any 24-hour rolling period.
- Weekly deposit limit: The maximum total amount you can deposit within any 7-day rolling period, measured from the time the limit was first set.
- Monthly deposit limit: The maximum total you can deposit within any 30-day rolling period.
Limits can be set or adjusted at any time through your account settings or by contacting [email protected]. Decreasing your limit takes effect immediately. Increasing your limit or removing a limit is subject to a mandatory 7-day cooling-off period, during which the original (lower) limit remains in force. This delay is intentional — it gives you time to reflect before a higher limit takes effect.
In addition to deposit limits, hbajhe offers the following spending controls:
- Loss limits: Set a cap on the maximum net loss you are willing to sustain within a daily, weekly, or monthly window. Once the limit is reached, further bets are declined until the period resets.
- Wager limits: Define a maximum stake per individual bet, helping you avoid impulsive high-stakes wagers during high-emotion moments — for example, after Bangladesh Tigers concede a wicket in a BPL match.
- Session time reminders: Request automatic in-platform notifications after you have been logged in for a set number of minutes or hours. These reminders appear as a non-intrusive banner and include your net balance change for the session.
Time-Out & Cool-Off Features
Sometimes the best decision is simply to step away for a short period — without committing to a full self-exclusion. hbajhe's time-out feature lets you temporarily suspend your account for a predefined period, giving you space to reset and reflect.
Available time-out durations are:
- 24-hour time-out: Instant, one-day break. Your account is inaccessible until the same time the following day (BST, UTC+6).
- 7-day time-out: A full week away from the platform, suitable if you feel you are gambling too frequently or chasing losses.
- 30-day time-out: A month-long break that gives you a meaningful amount of time to assess your gaming habits with fresh eyes.
During a time-out, your account balance is preserved and will be available when the period ends. Unlike self-exclusion, time-outs are designed to be temporary and will automatically lift at the end of the selected period. However, you may contact us to convert a time-out into a formal self-exclusion at any point during the suspension if you feel a longer break is needed.
Tip: If you find yourself impulsively logging back in shortly after a game session ends, or if you are playing to recover losses rather than for enjoyment, consider setting a 7-day time-out while you reassess. It costs nothing and requires only a single message to our support team.
To activate a time-out, contact [email protected] with the subject line "Time-Out Request" and your preferred duration. The time-out will be activated within 2 hours of your request, and you will receive a confirmation message to your registered email address.
Recognising Problem Gambling
Problem gambling rarely announces itself clearly. It tends to develop gradually, and many players do not recognise the warning signs until gambling has already started to affect their finances, relationships, or mental health. The following are common indicators that gambling may be becoming a problem. If several of these apply to you, we encourage you to use hbajhe's support tools or seek professional help.
Remember: experiencing one or two of these signs occasionally does not automatically indicate a problem. However, if several apply consistently, or if gambling is causing measurable harm to your life, please reach out for support. hbajhe's team is here to help, and we will never penalise a player for asking for assistance.
Self-Assessment Checklist
Answer the following questions honestly. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact hbajhe support or one of the help organisations listed in the next section.
If you answered "Yes" to three or more questions above: Your gambling habits may be moving beyond healthy entertainment. We encourage you to contact hbajhe support at [email protected] and request a self-exclusion or deposit limit review. Professional help is also available — see the Support Resources section below. You are not alone, and help is available in English 24/7.
Support & Help Resources
If you or someone you know is struggling with problem gambling, please know that support is available. hbajhe's in-platform tools are a strong first step, but professional counselling and external support organisations can provide deeper, more sustained help. Below are the resources and contact points available to players in Bangladesh and internationally.
Contact our responsible gaming team directly. We can activate self-exclusion, set deposit limits, apply time-outs, or simply talk through your concerns. Available 24/7 in English.
A fellowship of men and women who share their experiences and support each other in recovering from gambling problems. Meetings and resources are available in multiple languages including English.
An internationally recognised organisation offering information, advice, and support for anyone affected by problem gambling. Their resources are available online in English and include a self-help toolkit.
A leading charity providing free, confidential support and treatment referrals for problem gamblers and affected family members. Extensive self-help guides available in English.
To activate any responsible gaming tool on hbajhe — including deposit limits, time-outs, or self-exclusion — send an email to [email protected] with a clear subject line describing your request (e.g., "Self-Exclusion Request", "Deposit Limit Request", or "Time-Out Request"). Our team will process your request within 24 hours and send a written confirmation to your registered email address.
hbajhe is committed to ensuring that responsible gaming tools are never difficult to access. There is no waiting period, no requirement to justify your request, and no negative consequences for your account. 18+ only. If gambling stops being fun, please stop and seek help.